Question About Ordering
Many of the items we sell are dropped shipped from our supplier. So once your order is placed you should allow at least 7-10 days for it to be processed and shipped out.
Our shop is a DIY party shop. So everything is packaged based on a party of six. Minimum quantity is 6 , and then if you need additional supplies it is in increments of 6. So you can host a party of 6, 12, 24 etc. We have everything that you need to host a DIY party with our themes.
Questions About Returns
We will accept returns if everything is in it's original packaging. Packaging cannot be opened and tags cannot be removed. If packaging is open and tags have been removed we cannot return the items.
You only need to provide: Cake, refreshments and if you to, food and party favors (if not organized by us). We have custom cakes, cupcakes, refreshment packages and menu options if you need them. We also have a variety of favor package options for your convenience. We only require access to the party space, hot water, and electricity.
We will arrive within an hour and half of the official party start time to unload and set-up for your party. Upon arrival please have and final payments ready and the selected party space already clear, so that we may proceed with set-up as quickly as possible. Upon completion of services, we will immediately begin clean up and begin to exit the property. This is a perfect time for cake & gift opening if you have not elected the cake table as part of your party. The clean up process is normally between 25-45 minutes.
Where ever you decide to host the party in your home we will need enough space to accommodate your party. If your party is a party that has additional tables and chairs involved then there will need to be space to set them up. An open space area is normally the best option. If we will be in your living room we will cover your couches with fabric that matches our party theme.
Yes we do. We actually have a sister company, Simply Suited Events which is a full scale event planning company. You can visit them at www.simplysuitedevents.com Our studio will be able to accommodate small event space rental for baby showers, bridal showers and small intimate wedding settings. However our schedule books way in advance for many of our kids parties and events so if you want to rent our space for your event you should let us know as soon as you know so that we can block off the day for you.
Our studio should be ready in December. We are currently taking bookings for our studio space for December of 2019 beginning the second weekend of the month. You can reserve your party with a $100 non-refundable deposit.
Parties are approximately 1 1/2 to 3 hours depending on your chosen party package and number of guests. We require about 45 mins to an hour set-up time before your party. Our parties operate per a set schedule: therefore all parties must start on time. Under absolutely no circumstances, will we be able to wait for latecomers. They may join in, at the point of the party's progression, when they arrive. If the party runs overtime, due to no fault of Pinkalicious Parties the parent or guardian of the child will be responsible for overtime fees (due upon receipt).
If you are having a party at a venue that has a basement and there is an elevator available we will accommodate your request. If your party is in the basement of your home we do not accommodate basement requests. We bring a lot of supplies and sometimes tables and chairs and basements make it difficult to get everything in and out and it takes us a lot longer to load and unload into a basement which would add on additional set up and clean up time.
After every event all of our costumes, towels, bowls etc are all cleaned and disinfected. We only use disposable applicators that are used for make-up and glitter applications.
Because our parties are based on a schedule , they work best when all guests arrive on time. Guests coming late may join the birthday party at whatever point it has progressed to.
We never tell parents that they are not allowed to stay. However, if there are 10 kids and 10 parents space could become crowded depending on the venue location. Sometimes it creates a lot of chaos if we have a lot of parents standing around talking and we are trying to get the kids to focus on what is going on with the party.
You are charged for the final head count. Your party is prepped and prepared based on the final head count.
Our party packages are prepared prior to arrival based on final headcounts. Therefore, it is extremely difficult for us to accommodate unexpected guests. If you think you may have unexpected guests we advise that you plan accordingly when giving your final head count.
Our party packages are prepared prior to arrival based upon the head count given at the time of final head count. Therefore, we are not able to accommodate unexpected guests. Siblings of the guest of honour should be included in the final headcount for the party.
It depends on the type of package that you are purchasing. Some of our packages we bring tables and chairs and some of them we do not. If you would prefer for us to bring our tables and chairs we do have child size tables and chairs for rental.
If you cancel your party we are more than happy to re-schedule it. We cannot guarantee that your date will be available and you may have to work within our availability. If you cancel within 5 days of your event there will be an additional cancellation fee of $150.00. If you cancel within 48 - 24 hours and you custom items such as (invitations, cakes, cookies etc you may have to cover cancellation fees for the bakery and you will have to pay to re-order these items if they were already prepared)
We fill up fast and generally months in advance, but from time to time we are able to fit in last minute parties. The final count of the number of kids and party supplies should be provided no less than one week prior to the party in order to ensure that all materials needed are available. We often order party materials when parties are booked so last minute parties may be limited to what is in stock and available.
You can book your party by clicking here and completing the form. You can also call us at (614) 686-2064. The best way is to complete the booking form. Upon receiving your request, a representative will call or email you within 2-3 business days. Please note that Submission of a reservation form does not guarantee your reservation. We accommodate all requests on a first-come first serve basis. It is highly recommended if you know your party date that you reserve it 3-4 weeks in advance. You can reserve a date for $100 and then when you are ready to choose a party theme and arrange the details your date will be ready and available.
Question About Payment
If you more than 25 miles from zip code 43081 there is a travel fee. 26 - 35 miles from zip code 43081 - $30 beyond 35 miles please contact us
If you want to secure a future date you can do so with a non-refundable $100.00 deposit. If you know what party you want and we execute a contract depending on when your event is we can set up payments. Once we hit 14 days prior to your party we begin ordering and prepping for your event, at this point our cancellation policy will apply, as well as final payment polices.
If you are paying by credit card, Venmo or Paypal your final balance is due 14 days prior to your party. There is a 3% service charge for all of the above payment methods. If you are paying in cash it is due 48 hours prior to your event.
We do require a non-refundable $100.00 deposit to reserve your date and time. This is only to reserve your date and time. Once you have chosen your party theme and signed the contract we require 50% of the total party balance.